Configure Widget Settings

Widget settings are important for customizing the appearance and behavior of your widget, ensuring it aligns with your brand and meets your specific requirements. In this tutorial, we'll guide you through the steps to configure widget settings effectively.

Step 1: Access Widget Settings

Login as an Admin user and navigate to the Widget Settings page.

Step 2: Configure Widget Settings

Widget settings include options such as Company Name, Logo, Theme, and General Settings. Here's how to use each of these options:

1. Company Name:

• Find the option labeled "Company Name".
• Enter your desired title or company name. This will appear as the widget header title.

2. Logo:

• Locate the "Logo" option.
• Click on it to upload your company logo. This logo will be displayed in the widget header.

3. Theme:

• Within the Theme settings, you can further customize the widget's appearance.

• Brand Color:
  • Find the "Brand Color" option.
  • Set your company or website's brand color by selecting the appropriate color.
• Brand Font Color:
  • Locate the "Font Color" option.
  • Choose a font color that complements your brand color.
• Agent Profile Image:
  • Look for the "Agent Image" option.
  • Upload an image for the agent's profile if you want to personalize the widget with an agent's image.
• Agent Profile Name:
  • Find the "Agent Name" option.
  • Enter the name you want to associate with the agent profile (if applicable).
• Widget Button Image:
  • Locate the "Widget Button Image" option.
  • Upload an image to be displayed on the widget button (if applicable).

4. General Settings:

• Access the General Settings section, which may include options like:

  • Route to Chat Waiting Time:

    • Find the "Route to Chat Waiting Time" option.
    • Specify the amount of time a visitor will wait for a human to initiate a chat before the chat flow determines that no one is available.

  • Validate Business Email:

    • Look for the "Validate Business Email" option.
    • Enable this option if you want to ensure that email addresses provided as responses to questions are business emails.

Step 3: Save Your Settings

After configuring all the desired widget settings, make sure to save your changes. 

Step 4: Test the Widget

To ensure that the widget appears and behaves as expected, test it on your website or platform. Verify that the company name, logo, theme, and general settings are displayed correctly.