January 2024 Release Notes

Enhanced Dashboard Capabilities

We are excited to announce the latest enhancements to the Qualifico.com dashboard, designed to provide a more streamlined and insightful experience for our users. The new features focus on improved data sharing, management, and enriched analytics.

• Dashboard Sharing Functionality
  Send Email Reports: Users can now schedule weekly or monthly emails to share a snapshot of their team’s performance metrics. This feature allows for consistent and automated sharing of key performance data with relevant stakeholders.
• Management of Scheduled Emails
  Overview and Control: Gain visibility into and manage your scheduled email reports. This enhancement allows users to easily view all scheduled reports and provides the option to cancel these schedules as needed.
• New Performance Indicators
  • Visitor Device Analysis
    Understand your audience better with insights into the device distribution of engaged visitors. This feature helps in tailoring strategies to the specific platforms most used by your audience.
  • Conversation Length Tracking
    Monitor the average length of chat conversations, providing valuable insights into customer engagement and support efficiency.
• Enhanced User Conversation Insights
  The dashboard now displays user conversations as a percentage of the total visitors’ conversations. This offers a comparative perspective, enhancing the understanding of user engagement in relation to overall visitor interactions.

These updates are a part of our ongoing commitment to enhancing user experience and providing valuable insights to help our clients make informed decisions.