Routing To Different Path

The "Route To" node is a valuable feature in the chat flow builder that enables you to redirect the conversation flow to a different path or node. This tutorial will guide you through the process of using the "Route To" node effectively to control the flow of your chat interactions.

Step 1: Getting Started

Navigate to an Interaction record and open the Chat Flow Builder.

Step 2: Add the "Route To" Node

1. Drag and Drop: In your chat flow builder interface, locate the "Route To" node among the available nodes or elements. Click and drag the "Route To" node to the position in your chat flow where you want to divert the conversation.

2. Positioning: Drop the "Route To" node into the desired location in your chat flow, where you want the conversation to continue on a different path.

Step 3: Configure the "Route To" Node

1. Select the Target Node: Click on the "Route To" node that you've added to your chat flow. This should open a properties panel.

2. Choose the Target Node: In the properties panel, you will see a field where you can select the target node to which you want to route the conversation. This is where the chat flow will continue from the current point.

3. Select the Target Node: From the dropdown or list of available nodes, choose the specific node where you want the conversation to proceed.

4. Update and Save: After selecting the target node, click the "Update" button to save your configuration. Don't forget to save the entire interaction to ensure your changes are applied.

Step 4: Test and Review

It's essential to thoroughly test your chat flow to ensure that the "Route To" node is working as expected. Engage with the agent or simulate user interactions to verify that the conversation is correctly routed to the chosen target node.